1. How do I book?
You can now book online! Alternatively you can call/text or email.
Details can be found on the Contact Us page.
We pride ourselves on bringing the best quality to you, whilst giving you the missing convenience, events so desperately need.
2. How much notice do I need to give for a booking?
The booking system allows up to 24 Hrs before your event start, assuming the day is free! (Brilliant, we know.)
You can however, book 7 days a week, 365 days a year.
However, booking availability can be limited through certain busy times of year.
So, please book as early as possible to avoid disappointment!
Alternatively, you can Contact Us on the day as we may have last-minute availability!
3. How much does it all cost?
All our Products/Services have a specified price on the website.
During your booking details confirmation, you can see prices for your postcode and we add distance cost calculation.
This is subject to your venue location, after postcode confirmation, and added to the basket.
You also reserve a specific Setup & Packdown time for an extra cost.
4. What do the prices include?
The price is inclusive regarding equipment/labour time required to setup the product, staffing charges (if operated), any consumables, hire & collection costs.
What you see advertised is what that Product/Service costs and everything needed for its setup, collection and operation! We only charge extra for the further you are from us and dedicated setup/collection and delivery.
No Hidden Fees!
5. When are you available?
Our Products & Services are available to you, 24 Hrs a day, 7 days a week.
All year round, including bank holidays! (Excluding Christmas Day)
6. How long do I get the equipment for?
Depending on the Product/Service you hire from us, generally from a few hours to multiple days!
7. Do you hire overnight?
Yes! Overnight hire is fine, simply click yes when completing the booking form online or mention it to us over a call/text or email!
Contact Us Here!
8. How do I Pay?
We Accept Cash, Debit/Credit Card & Paypal
Payable through our booking system, over the phone or via BACS Transfer.
Please refer to your booking email for our Account Number and Sort Code!
9. Do I need to pay a deposit?
We recommend paying our fixed 20% deposit to avoid disappointment & guarantee your chosen date.
But don't let that put you off!
you have 3 options!
Pay Nothing Today, Pay Cash on Delivery.
Pay Deposit & Pay Rest Up to 24 Hrs before Event Start.
Pay Full Balance Today.
10. What if I need to cancel?
We understand things don't always go as planned, so we give you peace of mind that you can cancel at anytime! Please see the Cancellations Page (We'd hate to see you go!)
All we ask is that you give us as much notice as possible, so we can avoid unnecessary costs incursion on our end!
11. What if it rains?
We at AMH Entertainments have a unique rain policy...
If you're brave enough to host it then we're brave enough to deliver it!
As who are we to cancel your party?!
However, it is advised that electronics are switched off in adverse & wet conditions, if no adequate or suitable protection is in place!
For more information please refer to Our Fire Safety Policy as described in our Health & Safety section.
12. Can Entertainment be set up on a slope?
We advise that we should be on as even ground as possible!
However, slight slopes may be possible subject to an adequate description or a potential visit of the site beforehand, you will need to discuss this prior to the booking!
13. How long does it take to set up/pack up the Entertainment?
The average Product/Service can take anything from 15-30 minutes to set up & about the same to pack down!
However this is only an estimate, times may vary depending on Loading Accessibility, Multiple Products/Services booked, Terrain and Weather.
14. How much space is needed?
Each piece of entertainment has its own special requirements in terms of space, power, staffing or suitability, which will be clearly displayed on each Product/Service page!
Have a browse, choose a product/service you would like more information on and you will find this at the bottom of the description marked "Our Requirements for this Product/Service.
15. Can I still hire if I, or one of my guests has epilepsy?
Yes Absolutely!
We can accommodate all health concerns, not just Epilepsy!
Please refer to our Health & Safety Page for more information regarding health conditions, allergens. Not to mention, the steps and care we provide to you, when you hire us.
16. What is included in the standard price?
All of the equipment needed for the safe operation of the rental and set up of that equipment on site, this includes an electric fan for inflatable games and electric power cable for other electronic entertainment.
17. Do you have insurance cover?
Yes! We are covered up to £5,000,000 for Public Liability Insurance.
18. What length of time do I get the rental for?
19. Can I expect you to arrive on time?
Our team of van drivers are allocated a schedule at the beginning of each day with requested delivery times.
Every driver has ample time to make all of their deliveries in a realistic timeframe.
As always, we understand there may be unforeseen circumstances or delays, but time is left between deliveries, to account for these incidents and we have spare staff at HQ specifically to rectify incidents so don’t panic!
When booking our services you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 8AM until 12PM. Collections are to be expected anytime from 5PM until 12AM. This allows us to keep competitively low priced and run a smooth, discreet and reliable service.
However, we do appreciate that you or venues require specifics now and again, and as such, you can book specific time slots. If required!
20. Will you send me a confirmation of booking?
All bookings made online with AMH Entertainments will be confirmed and booked almost instantly!
You will receive a confirmation email with all of the details of your booking.
Due to the high volume of correspondence, we cannot send letters/fax or text booking confirmations!
(Save the Planet!)
21. Are we VAT registered?
No. So we do not add VAT to our prices!
22. Obstructions.
Please make sure we have space to setup your entertainment!
If Outside, Sharp objects, Dog Mess, Garden Items; such as Garden Toys, Swings, Slides, Patio Furniture, Rubbish etc.. are to be removed from the area where the entertainment has agreed to be sited.
At busy times we are unable to wait for the area to be cleared! As we will have other deliveries.
Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your equipment.
23. Can you deliver with no side entrance and take equipment though a house?
Most of our products can fit through a standard fitting door. Albeit, heavy equipment can take longer!
We will specify on the Product/Service Description, if we cannot load in the conventional way!
24. Do you supply safety instructions?
We provide detailed Safety Instructions & Briefings with every Product/Service that is USED by you and your guests.
(We'd love to give you safety instructions on our DJ's, but we can't help think it would be unnecessary!)
25. Is there an age limit for your Products/Services?
Yes.
Some of our Products will have specific Age Restrictions, which can be found by clicking on each individual item and reading the specifications tab.
'Suitable for Children' - Generally up to 18
'Suitablle for Adults' - Over 18 only
26. What happens with trailing cables all over my event?
Where possible. We cover or tape down any cables.
We never run them across Fire Doors/Exits or use the wrong application of wiring.
When outside, we use 16A, IP-68 Rated Water Resistant Cabling.
This is housed in a universally agreed Bright Blue Shielding. We tend not to cover these up as they are clear enough to see and are strategically placed around the event space for discretion.
If you have any concerns over this, please let us know at least 7 days in advance of the booking and make sure your concerns are clearly displayed in the customer notes.